QueueStats
constructor(pendingCount: Long? = null, actionedCount: Long? = null, escalatedCount: Long? = null, inboundCount: Long? = null, actionRate: Long? = null, avgHandlingTimeSec: Long? = null, lastUpdated: Timestamp? = null)
Parameters
pendingCount
Number of reports in 'open' status
actionedCount
Number of reports in 'closed' status
escalatedCount
Number of reports in 'escalated' status
inboundCount
Reports received in this queue in the last 24 hours.
actionRate
Percentage of reports actioned (actionedCount / inboundCount * 100), rounded to nearest integer. Absent when inboundCount is 0.
avgHandlingTimeSec
Average time in seconds from report creation to close, for reports closed in this period.
lastUpdated
When these statistics were last computed