QueueStats

data class QueueStats(val pendingCount: Long? = null, val actionedCount: Long? = null, val escalatedCount: Long? = null, val inboundCount: Long? = null, val actionRate: Long? = null, val avgHandlingTimeSec: Long? = null, val lastUpdated: Timestamp? = null)

Parameters

pendingCount

Number of reports in 'open' status

actionedCount

Number of reports in 'closed' status

escalatedCount

Number of reports in 'escalated' status

inboundCount

Reports received in this queue in the last 24 hours.

actionRate

Percentage of reports actioned (actionedCount / inboundCount * 100), rounded to nearest integer. Absent when inboundCount is 0.

avgHandlingTimeSec

Average time in seconds from report creation to close, for reports closed in this period.

lastUpdated

When these statistics were last computed

Constructors

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constructor(pendingCount: Long? = null, actionedCount: Long? = null, escalatedCount: Long? = null, inboundCount: Long? = null, actionRate: Long? = null, avgHandlingTimeSec: Long? = null, lastUpdated: Timestamp? = null)

Properties

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Number of reports in 'closed' status

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Percentage of reports actioned (actionedCount / inboundCount * 100), rounded to nearest integer. Absent when inboundCount is 0.

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Average time in seconds from report creation to close, for reports closed in this period.

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Number of reports in 'escalated' status

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Reports received in this queue in the last 24 hours.

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When these statistics were last computed

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Number of reports in 'open' status